Due to the nature of food-grade dehydrated products, EcoFusion Extracts LLP follows a strict refund policy.

Eligible Refunds

Refunds may be considered if:

• Incorrect products were supplied.
• Products were damaged during transit.
• Quantity supplied differs significantly from the confirmed order.
• Manufacturing defects are verified.

Non-Refundable Items

Refunds will not be issued for:

• Change of mind
• Incorrect order placed by the customer
• Opened or partially used products
• Products stored improperly after delivery
• Customized or private label products
• Products damaged due to customer handling

Reporting Issues

Customers must notify us within 48 hours of receiving the shipment.

Please provide:

• Order Number
• Product Name
• Batch Number
• Photos of the product
• Photos of packaging
• Description of the issue

Inspection

All refund or replacement requests are subject to quality inspection by EcoFusion Extracts LLP.

Additional information or sample returns may be requested.

Refund Processing

If approved:

• Refunds will be processed using the original payment method.
• Processing generally takes 7–10 business days.
• Shipping charges are non-refundable unless the error was caused by EcoFusion Extracts LLP.

Replacement

Where appropriate, we may offer:

• Replacement products
• Credit notes
• Partial refunds

at our discretion.